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News & Resources — Posts Tagged ‘Public Sector’

Massachusetts Office of Business Development: A Case Study

Problem: Massachussetts Office of Business Development (MOBD) has a program called Economic Development Incentive Program (EDIP), which gives tax benefits to companies who keep their business in MA and meet growth requirements. Each year, these companies need to report financial and employment numbers to the MOBD to show that they are meeting the program guidelines….

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Maryland Transit Administration: A Case Study

Problem: New Legislature was put in place requiring contractors to go through Miss Utility(company) to ensure that the land they are working on is not owned by Maryland Transportation Organizations.  If it is, they must have the area painted to mark electrical, water lines or any other entity they might hit when they begin digging. …

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Lockheed Martin: A Case Study

Problem: LM won a contract to support 65,000 TSA employees with HR support and needed a system to manage their day to day interactions with the TSA Federal Security Directors at each airport throughout the United States. Challenge: Create a case management system that is easy to use. Track site visits and feedback from the…

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Centers for Medicare & Medicaid Services: A Case Study

Problem: CMS needed to manage communications across a large, nationally dispersed group of healthcare providers. They also needed to coordinate outreach efforts, including events that host from five to several thousand people. Challenge: CMS required robust reporting as well as a tool for online collaboration among their 275 licenses—a scalable solution that would be rolled…

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Department of Interior: A Case Study

Problem: DOI possessed a legacy ColdFusion application program that no longer met their needs and required significant updating to handle changes to business process and to support a reorganization. Challenge: Original application developers were no longer with DOI. The ColdFusion code was complex and had minimal documentation. Solution: The Buan team rebuilt the ColdFusion application…

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Arlington County Economic Development: A Case Study

Problem: Customer information was being tracked in separate databases, dependent on the organizational unit. Marketing lists were created by combining individual lists and Performance metrics were reported after activities were completed. Solution: Guided data migration effortts. Moved contacts without accounts or activity back to leads. Introduced record types: forecasting and products. Revamped the web form lead…

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Alexandria Economic Development Partnership: A Case Study

Problem: Alexandria Economic Development Partnership needed to stand up an organization from the ground up. Spreadsheets and paper notes were limiting their ability to grow and track their results. Challenge: A very tight budget and short timeframe complicated the requirement to provide visibility into the ongoing efforts of the organization to bring business into the…

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Montgomery County Department of Economic Development: A Case Study

Problem: The organizational structure of the Montgomery County Department of Economic Development involved multiple divisions, each with unique requirements. Their legacy system was filled with duplicate records and incomplete data. Challenge: Buan Consulting was tasked with designing & recommending best practices to setup and configure Professional Edition to meet their business needs and plan and…

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Consumer Financial Protection Bureau: A Case Study

Problem: CFPB needed to take in and as appropriate, respond to, route, address, manage, and analyze consumer contacts through a centralized system that would integrate content and communications across multiple channels, using best in class software tools. Challenge: The CFPB needed to prove the concept on a cloud-based customer service software which would meet the…

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New York City Office of Comptroller: A Case Study

Problem: Current CRM had limited capabilities and was not meeting their needs. Were not able to add new functionality they needed. Challenge: Key resource that maintained the current CRM was leaving in 2 weeks and needed to have a system in place prior to departure. Security was controlled by the record owner’s assigned Borough. Solution:…

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