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News & Resources — Posts Tagged ‘Professional Services’

Invizion: A Case Study

Problem: Professional services company staffs linguist around the world and had a need for human resources support. Multiple companies and multiple divisions involved. Challenge: Track email-to-case and route cases based on submitters company. Solution: Customized salesforce.com to support linguist in the field when they have hum resources questions, documented business processes to create case tracking…

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Radius Travel: A Case Study

    Problem: Radius operates through a  network of independently owned travel agencies servicing large, multinational clients. They needed to move all of their data onto one internal system and eliminate spreadsheets. The new system needed to provide a means to manage bidding and corporate relationships processes. Challenge: Track a complex set of processes from lead to active client, track relationships with…

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