Business/Process Analyst

Position Description:

Business/Process Analyst (Chicago, IL)

Position Summary:

As a highly visible position, Business/Process Analyst works with an exceptional professional services organization, including implementation managers, solution engineers, and other analysts. Our clients trust the process analyst to deliver fully-functional, high-value document management solutions in a timely and cost effective manner.



  • Work with clients to gather and refine business requirements
  • Work with and or adapt to multiple project methodologies (e.g. Agile, Rational, Waterfall)
  • Manage day-to-day operational aspects of a project and scope.
  • Create business process analysis artifacts, including but not limited to use cases, stories, process flows, project schedules
  • Participate in creating and executing manual test cases as well as provide assistance in UAT efforts
  • Collaborate closely with professional service engineers on developing and testing functionality for which requirements were gathered and documented
  • Develop and present change requests for out-of-scope requests
  • Proactively resolve and/or escalate issues
  • Produce training materials as part of project delivery and change management
  • Participate in project decisions, escalations, prioritizations as need to achieve program goals and objectives
  • Provide project status reports/briefings to senior professional service managers as well as project stakeholders
  • Assist with transition projects from professional services to support
  • Contribute to a library of internal and customer-facing technical content


  • Works with Sales Engineers to support the sales process
  • Provide Buan training to customers as required
  • Work with Buan team to refine lifecycle best practices



  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field highly preferred
  • 2-3+ years’ experience working in a SaaS or web technology based application area. Solid understanding of the challenges and opportunities the web offers in today’s commercial world.
  • 2+ years of experience in business process consulting, problem definition, design, development, configuration, solutions evaluation, validation and deployment
  • Ability to multi-task and meet deadlines.
  • Attention to detail a must.
  • Ability to work in fast-paced environment.
  • Operate and promote an environment of teamwork, self-organization and accountability. Must demonstrate a high degree of personal and professional integrity
  • Strong analytical and communication skills. Must be able to communicate effectively and confidently with customers, team members and management.
  • Must be flexible and willing to undertake a wide variety of challenging tasks.
  • Proven track record of meeting project deadlines and delivering high-quality services.
  • 2+ years experience implementing customer solutions on the platform and an understanding of the data model highly preferred.


  • Experience with Business Process Management or Business Process Mapping tool a plus.
  • Familiarity with XML and XPATH queries is a plus
  • Familiarity with Enterprise Content Management systems is a plus
  • Creative Problem Solving


  • This job is located in downtown Chicago, IL.

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