Problem: Used inefficient system to manage online, print, and event advertising contracts and accounting for associations and non-profits, as well as the contracts and documents needed for the advertisers. One big problem—it couldn’t print contracts that listed more than one media type. Challenge: The complexity of their process on both levels-the client’s level and the…
Read Article »Problem: This internet strategy company was using Enterprise edition to manage opportunities. They had purchased salesforce.com three years earlier but had never implemented to support their business processes. Challenge: Define current business processes and support internal adoption. Solution: Introduced products, families, price books and revenue scheduling to track their subscription based sales. We facilitated customized…
Read Article »Problem: Grab Networks had performed a self-implementation of salesforce.com, but could not report on closed business because all orders were still entered manually into a sales log and Great Plains. Challenge: The customer wanted a two phase roll-out of salesforce.com, with a focus on Sales, Marketing and Support. Phase I would include a knowledge base/FAQ,…
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