News & Resources — Case Studies

Shee Atika: A Case Study

The Shee Atika Group

Problem: Multiple requests by employees to verify pay, benefits and to update records

Challenge: Employees are deployed around the world so the multiple time zones and schedules made it difficult for timely results.  Multiple languages and cultures also contributed to strained communications

Solution: Implemented self-service portal. This allowed for the employees to quickly find needed forms and for them to submit and track cases directly

Benefits/Results: Decreased the turnaround time for responses and provided better tracking of questions.
Allowed for more one-and-done interactions and provided insight into where additional training was needed.

Posted in Case Studies