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Invizion: A Case Study

Invizion

Problem: Professional services company staffs linguist around the world and had a need for human resources support. Multiple companies and multiple divisions involved.

Challenge: Track email-to-case and route cases based on submitters company.

Solution: Customized salesforce.com to support linguist in the field when they have hum resources questions, documented business processes to create case tracking system.

Benefits/Results: Field linguists are now have the ability to connect from anywhere in the world.


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