Problem: Professional services company staffs linguist around the world and had a need for human resources support. Multiple companies and multiple divisions involved.
Challenge: Track email-to-case and route cases based on submitters company.
Solution: Customized salesforce.com to support linguist in the field when they have hum resources questions, documented business processes to create case tracking system.
Benefits/Results: Field linguists are now have the ability to connect from anywhere in the world.